The following terms and conditions encompass both the Islander Resort Hotel and Islander Backpackers Resort.

If booking via your Travel Agent please refer to their terms and conditions. The terms and conditions below are for bookings made direct with Islander Resort Hotel or Islander Backpackers Resort. How to Book

Bookings can be made via our website at www.islander.com.au or by calling directly on 1800 074 393 from within Australia, 0800 335 445 from within New Zealand or +61 7 5538 8000 from any other country. Quotes and reservations are subject to availability.

Deposit

A deposit of one night’s accommodation and/or a valid credit card number is required at the time of booking and must be mailed as soon as the booking has been made. Payment of the deposit will indicate acceptance of these booking conditions. If the deposit is not received to confirm the booking, Islander Resort Hotel reserves the right to cancel the booking.

Final Payment

Final payment must be made on arrival. Personal cheques will not be accepted at this time.

Payment Options

Prices listed include GST. Payments can be made by credit card (Visa, Mastercard, AMEX, JCB and Diners). AUD personal cheques, bank cheques, money orders and telegraphic transfers are accepted, however allow a 7 day transaction time. Prices quoted are in AUD and all payments must be made in AUD.

Cancellations

There will be no penalty if cancellations are received more than 72 hours prior to arrival. Should a cancellation be received within 72 hours of arrival date (calculated from midnight), or should a reservation not be taken up (a no-show), then a one nights room rate charge will be applied. A change of date within 72 hours of arrival will incur a one night room rate charge. In the event of a no-show, the room/booking will be held until 10am the following day and will then be released.

Refund Policy

The hotel maintains a no refund policy, however matters can be forwarded in writing to Management for review.

Accommodation

Whilst care is taken to ensure that the description of facilities and services of the Islander Resort Hotel is accurate, these are continually being changed, upgraded and on occasion taken out of service. The Islander Resort Hotel cannot be held liable for omissions or errors, whether temporary or permanent of our property’s facilities and services. Property room photos may not be specific to the actual room allocated. Photos are indicative only.

Travel Insurance

We strongly recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Booking Arrangements

The person effecting the booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

The Islander Resort Hotel offers short term holiday accommodation with a maximum length of stay of 28 days subject to availability. Guests are not permitted to stay more than 28 days in any three month period.

Advertising and Promotions

Many of the advertisements and promotions undertaken state that conditions apply. These conditions include but are not limited to the following:

- Subject to availability and not valid during peak periods

- Valid only for stay during the period listed

- Promotional rate is to be used for new bookings only

- Subject to change

Special Requests

Whilst we attempt to satisfy all special requests (eg. high floor/low floor, city view, rooms next to each other, etc) we are unable to provide a guarantee.

Under 18’s

All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18. The property has the right to refuse any booking when the legal guardian over 18, or the intending registered guest, cannot provide current photo ID if requested.

Backpacker Rooms

Guests must present an international passport OR a Nomads card on check in when staying in the backpacker rooms. If you do not have a Nomads card you can purchase one for $34 either via nomadsworld.com or on your arrival at the hostel.

All attempts are made to provide same sex dorms, however this cannot be guaranteed.  At times of high occupancy, there may be the need for mixed dorms. We do not guarantee that dorm bookings of two or more people can be accommodated in the same dorm.

Responsibility

The Islander Resort Hotel can sometimes include third party products in special packages. As an agent on behalf of this product or service, the Islander Resort Hotel shall not be liable under any circumstances for any failure by those service providers to fulfil their obligations nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All vouchers issued are subject to the terms and conditions specified by those service providers.

Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.

Every effort is made to ensure that information in this website is correct. Information and rates are subject to change without notice.

House Rules

1. Guests and invitees of guests are expected to behave in a manner which is conducive to the safety, comfort and convenience of other guests within the property.

2. A breach of any House Rule may result in the summary eviction of the offender at the discretion of the Manager.

3. A breach of House Rules include:

- Noisy, offensive and/or unruly behaviour;

- Damage to or destruction of property;

- Improper or unseemly conduct;

- Any act or omission which, in the opinion of the Manager, adversely affects or brings discredit upon the Manager, owner or other guests.

4. In the event of an eviction, all monies owing or held will be forfeited.

A breach of any House Rule may result in the summary eviction of the offender and/or group booking. No refunds on accommodation will be offered under these circumstances.

Registration/Visitor Policy

Only registered occupants of a room at the hotel are permitted to be in that room between 7pm and 7am (ie. NO VISITORS during this period). Visitors who do not vacate at the request of management will be deemed to be trespassing.

Alcohol and Illegal Drugs

The hotel is a licensed premise and in accordance with the Liquor Act, the consumption of alcohol by a person under the age of 18 is illegal. It is also a condition of our liquor licence that no person is allowed to enter the premises after 3am who is not an actual registered guest.

The consumption of alcohol is prohibited in hallways, in the pool and spa designated area, or in any other part of the hotel if under the age of 18.

Any alcohol found in the possession of or being consumed by a person under the age of 18, will be confiscated.

The possession or taking of illegal drugs is not permitted on the hotel premises and the relevant authorities will be contacted immediately if such is discovered or suspected.

The provision of alcohol to any person under the age of 18 years is prohibited.

Identification

The hotel reserves the right to request at any time for identification purposes the Driver’s Licence or recognised photographic proof of age identification of a person to confirm:

• That person is an occupant of the hotel;

• That person has a right of entry to any particular part of the hotel;

• That person is eligible to purchase alcohol.

Use of the Pool and Spa

No glass is to be taken into the confines of the pool and spa designated area.

Occupants must act responsibly when in the pool and spa designated area. No running around or jumping in the pool is permitted. Pool and spa hours are strictly 7am to 10pm.

Noisy, Offensive, Unruly Behaviour and Improper and Unseemly Conduct

The following conduct is prohibited:

• Disorderly, unruly, noisy, offensive and/or unacceptable behaviour;

• Hanging from or jumping between balconies, throwing items from balconies or screaming from balconies;

• Improper or unseemly conduct;

• Exhibiting bad, indecent and/or abusive language;

• Any act or omission which in the opinion of the Manager adversely affects or brings discredit upon the hotel, Manager, staff or other guests;

• Holding a party in a room;

• Being grossly affected by alcohol.

For the safety of our guests, there is to be a maximum of 5 people per balcony at any one time. Failure to comply may result in management activating a house rules breach. No unruly behaviour or noise can emanate from balconies between the hours of 10.00pm – 8.00am.  Outside of these hours, Hotel Management has the right to close down a balcony and ask guests and/or visitors to move inside.

Condition of Rooms

All occupants of a room/group booking are jointly and severally responsible for payment of all breakages and cost of repairing all damage caused to the room that they are registered in (or in the event of a group booking, the total rooms booked by the group).  You are responsible for the conduct of all visitors in your room - please ensure your visitors abide by the House Rules.

A bond of $100 per person applies to all guests payable by credit card or cash.  The bond is refundable after departure once the room has been assessed for damages.  For group bookings, the total bond money will be held to cover damage arising from single or multiple rooms.

If an occupant’s room is not maintained to acceptable hotel standards of cleanliness and tidiness, and in an orderly manner, the hotel has the right to impose an extra cleaning charge.

Contractor Charges

Charges incurred by the Hotel from licensed contractors due to negligence and or misbehaviour will be applied against bond monies or credit cards (eg. Fire technicians, Elevator technicians, etc).

Right of Entry

The hotel reserves the right to enter and inspect rooms at any time and for whatever reason.

Safety Policy Statement

The Islander Resort Hotel is committed to the health and safety of our team members, guests and visitors. We provide a safe workplace, necessary training to team members and the provision of equipment that is in a safe and working order.

Team members will perform their work duties in accordance with Workplace Health and Safety Legislation and Safety Regulation standards and co-operate with other team members to ensure a safe workplace. Managers and Supervisors of departments are responsible at all times for ensuring that team members under their control work in a safe and healthy work environment.

The Islander Resort Hotel has established a safety committee which provides for team member consultation on accident prevention measures, ascertaining causes and developing proactive action in order to prevent workplace accidents. The Islander Resort is committed to workplace audits and programs to identify workplace hazards.

The overall aim is to promote an environment of excellence in workplace health and safety.

Collection Statement

The information collected at the time of registration on the Guest Registration Card is collected by WB Tate trading as Islander Resort Hotel.

The information is collected specifically to facilitate the establishment of guest accounts and may be incorporated in a mailing list to receive promotional information about the Islander Resort Hotel.

Apart from limited exceptions, you have the right to access all personal information that we hold about you. If we are able to, we will give you that access. If we refuse your request for access we will give you the reasons for that refusal.

Complaint Resolution Process

Islander Resort Hotel has a simple but effective complaint resolution process:

1. Let us Know

Please contact the Department Head of the relevant department about your concern. This can be done via Reception. Most problems can be resolved quickly and easily by speaking with Management.

2. Talk to Management

If your concern isn’t resolved to your satisfaction, please ask to speak with the Hotel Duty Manager.

3. Still Not Satisfied

To request additional consideration of your problem, you may ask to have your complaint referred to the General Manager. Correspondence is preferred in a written format including as much detail as possible.

4. External Recourse

If after following our Complaint Resolution Process, you continue to remain dissatisfied and wish to pursue your complaint, external recourse is available to you through various consumer organizations.

Traveller Accommodation Providers (Liability) Act 2001

The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about innkeeper’s liability.

Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.

The strict liability of the accommodation provider under the Act:

- Applies only to a guest of the accommodation provider on a day when an accommodation unit is provided for the use of the guest

- Is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest’s property was placed in safe custody facilities

- Does not cover motor vehicles and things owned by the guest left in or on motor vehicles